Privacy Policy

This is Muhammad Shoaib's personal professional website and is operated by Muhammad Shoaib.

Muhammad Shoaib is the data controller for personal information collected through this website. If a regulated law firm later accepts your instructions, that firm will be responsible for the information it uses to provide legal services and its own privacy information will also apply.

For privacy questions or requests, email shoaib@britonsolicitors.co.uk or write to Muhammad Shoaib at Briton Solicitors, 18 Ravenings Parade, Goodmayes Road, Ilford, IG3 9NR.

Depending on how you use the website, I may handle:

• Booking details, including your chosen legal service, appointment date and time, full name, email address and telephone number.
• Direct communications, including information you provide through the contact form, by email, telephone or WhatsApp and any follow-up needed to deal with your enquiry.
• Technical informationneeded to deliver and protect the website, such as an IP address, browser type, requested page, date and time. The exact information depends on the hosting and security providers in use.
• Reviews and feedbackthat you provide for publication or have made public on a review service. You may ask for a published review to be corrected or removed.

Please provide only the information needed to arrange an appointment or make an initial enquiry. Do not send original documents or detailed confidential material until a regulated law firm confirms how it should be supplied.

I use personal information only where UK data protection law permits it:

• To answer an enquiry, check availability and arrange a consultation. This is usually necessary to take steps at your request before entering into a contract.
• To administer appointments, keep appropriate business records, prevent misuse and maintain the security of the website. I rely on legitimate interests in running a secure and effective professional website, where those interests do not override your rights.
• To meet legal and regulatory duties, including professional, court, tax, anti-money-laundering and record-keeping obligations where they apply.
• To establish, exercise or defend legal claims and to obtain professional advice where necessary.
• To display the office location through an embedded Google map. I rely on legitimate interests in helping visitors find the office, where those interests do not override your rights.

I do not sell personal information, use booking details for unrelated advertising, or make decisions about you solely by automated means.

A legal enquiry can reveal sensitive information, such as health details, racial or ethnic origin, religious beliefs, sexual orientation, or information about allegations and convictions. I ask you not to provide this at the booking stage unless it is necessary.

If this information is needed to assess or handle a legal matter, it is used only with an additional condition permitted by law. This will commonly be because it is necessary for legal advice or for the establishment, exercise or defence of legal claims, or because another specific legal or regulatory duty applies.

Information is shared only where needed with:

• people who assist with appointment administration and professional advisers involved in assessing or handling your enquiry;
• Cal.com, which processes names, contact details, service information and appointment details to provide the booking system;
• Resend, which transmits contact-form enquiries to the configured email inbox;
• website hosting, email, communications, security and other IT suppliers acting under appropriate contractual duties;
• a regulated law firm where this is necessary to consider or handle your enquiry, as well as courts, regulators, law-enforcement bodies, public authorities or insurers where disclosure is authorised or required by law; and
• Google when the embedded office map loads, and Google or WhatsApp when you open an external link or communicate through WhatsApp.

If a regulated firm accepts instructions, further recipients may be described in the client privacy information supplied for your matter.

Cal.com states that booking information is processed in the United States. Resend and its subprocessors, Google, WhatsApp and some technology suppliers may also process information outside the United Kingdom. Where UK personal information is transferred to a country without UK adequacy regulations, an appropriate safeguard required by UK law must be used, such as the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses.

You may contact us to ask for further information about the safeguard used for a particular transfer. You can also read the Cal.com privacy policy, the Resend privacy policy and the Google privacy policy.

I use the following criteria rather than keeping information indefinitely:

• Booking and preliminary enquiry records are kept for as long as needed to arrange and follow up the appointment, determine whether the firm can act, deal with complaints or claims, and meet legal or regulatory duties.
• This website does not maintain a separate booking database. Cal.com holds the booking record for the account, and records should be removed when they are no longer needed for the purposes above.
• This website does not maintain a separate contact-form database. Resend delivers contact-form enquiries to the configured inbox, where they are kept only as long as needed to respond and meet the purposes above.
• If a regulated firm accepts instructions, the matter file is retained under that firm's client-file retention policy, which will be explained separately.
• Security records are kept only for the period reasonably needed to protect the website, investigate incidents and meet legal obligations.

I may keep a limited record for longer where this is necessary to establish, exercise or defend legal claims or where the law requires it.

This website does not currently deploy its own analytics or advertising service. The booking form communicates with Cal.com, and the contact form communicates with Resend, through the website's server. Neither service is embedded in your browser.

The office map is embedded from Google and connects your browser to Google when it loads. Google may receive your IP address, browser and device information and may use cookies or similar technologies under its own privacy terms. The written office address is also displayed below the map.

Links to WhatsApp, Google Maps and other external sites take you to services controlled by those providers. Their privacy notices apply once you use them.

Appropriate technical and organisational measures are used to protect personal information against accidental loss, unauthorised access, alteration and disclosure. Access is limited to people who need the information for their work. No internet or email system can be guaranteed to be completely secure.

If information becomes part of a prospective or current client relationship with a regulated law firm, it is also handled in accordance with the professional duties of confidentiality that apply to solicitors and regulated firms, subject to disclosures permitted or required by law.

Depending on the circumstances, you may have the right to request access to your information, correction, deletion, restriction, portability, or to withdraw consent where consent is the basis used. These rights are not absolute, and a lawful exemption may apply.

To exercise a right, email shoaib@britonsolicitors.co.uk. I may need reasonable proof of identity and will respond within the time required by law.

Please send a data protection complaint to shoaib@britonsolicitors.co.uk. I will acknowledge it within 30 days, investigate it without undue delay, keep you informed where appropriate, and explain the outcome.

You may also complain to the Information Commissioner's Office. Visit the ICO complaints page or call 0303 123 1113. I would appreciate the opportunity to address your concern first, but you do not have to contact us before approaching the ICO.

This policy will be updated when the website's services, suppliers or data practices change, or when the law requires it. The date at the top shows when it was last revised. Material changes will be brought to your attention where appropriate.